Effective Date: 29 Aug 2024

Service Scale Pty Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information, including your rights regarding SMS and email marketing communications.

1. Information We Collect

We collect personal information that you provide directly to us, such as your name, email address, phone number, and any other details when you contact us, sign up for our services, or interact with our website.

2. How We Use Your Information

  • Service Provision: We use your personal information to provide and manage our pool cleaning, service, and maintenance offerings, including scheduling appointments and responding to inquiries.
  • Marketing Communications: With your consent, we may use your email address and phone number to send you promotional offers, updates, and other marketing communications related to our services. You can withdraw your consent at any time.

3. SMS and Email Marketing

  • Consent: By providing your contact information, you agree to receive SMS and email marketing communications from us. These communications may include service updates, promotional offers, and relevant information about our services.
  • Opting Out: You can opt out of SMS and email marketing communications at any time by following the unsubscribe link in our emails or replying “STOP” to our SMS messages. You may also contact us directly to be removed from our marketing lists.

4. How We Protect Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We store your information securely and restrict access to only those employees and service providers who need it to perform their duties.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except where required by law or to trusted service providers who assist us in operating our business under strict confidentiality agreements.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Withdraw your consent for SMS and email marketing communications at any time.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our use of your personal information, please contact us at [email protected] or contact us here